We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
Order Processing and Delivery:
We aim to process each order within one business day and typically deliver within 1 to 3 working days after confirmation. Once your order is shipped, you'll receive an email confirmation. Our carriers may also contact you via SMS or email to confirm delivery details. Please ensure your billing and shipping address details are accurate at checkout, as changes cannot be made once the order is processed.
Delivery Attempts and Absence:
If you're unavailable during delivery, the courier will attempt delivery up to three times on consecutive business days. If delivery fails due to your absence, the order may be returned to us. In such cases, any delivery costs will be deducted from your refund.
International Shipping:
All orders are shipped internationally via express service, with no additional shipping charges. We ship Monday through Friday, excluding public holidays.
Customs Duties and Taxes:
All prices displayed at checkout include all duties and taxes, so you won’t face any additional charges upon delivery.
Lost, Damaged, or Misdelivered Products:
While we strive to ensure the safe delivery of your products, we are not liable for loss, damage, or misdelivery caused by the shipping provider. We recommend that customers file claims directly with the courier in such cases — however, please contact us for support, and we will assist in resolving the issue as smoothly as possible.
Damaged Delivery Box or Missing Items:
If your parcel appears damaged or contains missing items, you may accept it with reservations noted on the delivery documents or refuse it altogether. Please note: Failure to document any issues at the time of delivery may forfeit your right to file a claim with the shipping company. We kindly ask that you contact us at boutique@victoriaslavinskaia.com within 24 hours of receipt and include photographs of the issue whenever possible.
Return Policy:
We offer free returns with courier pickup for your convenience. Returns must be initiated within 14 days of the delivery date. To start the return process, please contact us at boutique@victoriaslavinskaia.com, stating your order number and reason for return. Alternatively, you can use our RETURN FORM Once approved, we’ll send you a return form, a unique return authorization number, and instructions within 2 business days. To complete your return:
- Items must be in their original packaging, with all tags intact
- Include the completed return form inside the package
- Await courier pickup using the instructions provided
Please note that free returns are limited to one shipment per order. Additional return shipments from the same order may incur shipping fees.Refund Policy:
After your returned items are received at our warehouse, they will undergo inspection. If approved, refunds will be issued to the original method of payment within 7–14 days. Please allow 5–7 business days for your bank to process the refund after it is issued.
Terms for Returns:
Returned items must:
- Be in perfect condition — unworn, unwashed, and unaltered
- Have all tags intact and unchanged in shape or color
- Include all original labels, packaging, and accessories
Items that do not meet these conditions will not be accepted. In such cases, the goods will be returned to the original shipping address. Returns must be shipped within 7 days of receiving return approval.Important Notices:
- Please ensure you select the correct currency from the dropdown menu at the top right of our website for accurate pricing.
- We no longer include paper documentation with orders. Your invoice will be sent to you via email.